Shipping & Returns

Conditions of Delivery

1. General Information
All orders are subject to the availability of products. In case a product is not available at the time of the order, we will inform you of this and reimburse the totality of your order by the means of your used paying method.

2. Delivery Location
The products offered on our website can be delivered to addresses located Australia and United States.

3. Delivery Time
An anticipated delivery time will be communicated to you as soon as your order is issued. Delivery times are approximations and start with the time of delivery, not with the date of the order. Delivery times can only be understood as approximations and are subject to the acceptance and approval of your order. Unless unforeseeable circumstances exist, we will do everything we can to deliver your order within 13-20 days after you have placed your order. Working days comprise Mondays to Fridays and exclude public holidays. Please note that we cannot carry out shipments on Sundays. The delivery date can also vary due to the delivery company’s activities, the delivery location, the delivery method and the ordered products. Products can also be delivered separately. As soon as the item has been sent, we put the tracking numbers of the delivery at your disposal.

4. Delivery Costs
We do offer free delivery on certain items. Free delivery will be stated at the checkout. Delivery costs are based on the weight of your order as well as the delivery method. In order to find out how much your order will cost, simply add your desired product to your shopping basket and go to the check-out. Once you open the payment page, the delivery costs will be displayed. Additional delivery costs can be incurred if deliveries are made to remote areas or consist of larger or heavier objects. You will be informed of the fees on the payment page. The value added tax will be determined according to the province or area in which the product will be sent.

5. The transport of damaged products
In case damage is to be seen on the packaging during delivery, please inform us straight away at support@koustix.com

6. Questions
If you have questions in relation to the delivery and shipment of your order, contact support@koustix.com

 

Conditions of Refund

Koustix refund guidelines are applicable to your purchase of a material or product offered by Koustix via the website (commonly referred to as “Product”). In case you have to send back a defective or damaged product, you can send the product back to the company within thirty (30) days in order to apply for a refund, as long as the following general business terms are complied with:
Prior to sending the item back, you should contact Koustix via email at support@koustix.com or by telephone under International: +61423287154. We suggest that you proceed by registered mail so as to ensure a speedy delivery.

I. Products need to be sent back to us unopened and in their original package in order to be refunded. Koustix does not reimburse the delivery costs for the return of the goods.

II. Packages that are sent back with insufficient postal charges will not be accepted.

III. Products need to be sent back in their original state and received by Koustix. We do not accept products that were damaged during the return of the goods. Thus, please note that you should package the product well and possibly secure the delivery.

IV. There is no refund/reimbursement/ replacement for outlet goods or reduced goods.

V. In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.

VI. Koustix refund guidelines only apply to products and not to memberships, registrations or subscriptions to online services.

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